Shipping & Returns
Your SRX Diamonds piece arrives the way it was made — with care. Every order ships fully insured and is presented in our signature packaging, ready for the moment that matters.
Complimentary Insured Shipping
Every order ships free, fully insured, and signature-confirmed.
Made to Order
Every piece is crafted especially for you after you place your order.
Damaged or Defective?
If your piece arrives damaged or has a manufacturing defect, we'll repair or replace it.
The Details
How shipping works
Once your order is confirmed, our team prepares your piece for shipment with full insurance and signature confirmation. You will receive a tracking link by email the moment your package leaves our atelier, so you can follow it every step of the way.
Delivery times
Every SRX Diamonds piece is made to order. Pieces are typically crafted within 2–4 weeks, depending on the design, metal and carat weight, then shipped fully insured. We'll confirm your estimated delivery window when we confirm your order.
Damaged or defective items
Because every SRX Diamonds piece is made to order for you, we can't accept returns or exchanges for a change of mind, and refunds are not issued once an order has been fulfilled.
If your piece arrives damaged or has a manufacturing defect, message us on WhatsApp at +91 97238 91732 or email srxjewels@gmail.com with your order number and photos as soon as you receive it. Once we've confirmed the issue, we'll share instructions for sending it back and will repair or replace it.
International orders
We are delighted to ship to many destinations worldwide. International deliveries are fully insured and may be subject to local duties and taxes, which are the responsibility of the recipient. Delivery timelines vary by region and are confirmed during checkout.
Still have a question?
Our client care team is happy to help with anything shipping or returns related.