Help & Support
Frequently Asked Questions
Everything you need to know about ordering, caring for, and loving your SRX Diamonds pieces. Can't find your answer here? Our team is always happy to help.
Orders & Shipping
When will my order arrive?
Every piece is made to order and crafted just for you, typically within 2–4 weeks depending on the design, metal and carat weight. You'll receive tracking details the moment your order leaves our workshop.
How much does shipping cost?
We offer complimentary insured shipping on every order, in fully discreet packaging for your peace of mind. Expedited and signature-required delivery options are available at checkout for time-sensitive gifts.
Do you ship internationally?
Yes — we deliver to most countries worldwide. International orders ship fully insured, and any applicable duties or taxes are calculated transparently at checkout so there are no surprises on arrival.
Returns
What is your return policy?
Because every SRX Diamonds piece is made to order for you, we can't accept returns or exchanges for a change of mind, and refunds are not issued once an order has been fulfilled.
If your piece arrives damaged or has a manufacturing defect, message us on WhatsApp at +91 97238 91732 or email srxjewels@gmail.com with your order number and photos as soon as you receive it. Once we've confirmed the issue, we'll share instructions for sending it back and will repair or replace it.
Can I resize my ring?
Of course. Your first ring resizing within the first year is on us. Simply reach out to our team and we'll arrange a complimentary, insured round-trip to our workshop. Certain eternity and tension settings can't be resized — we'll always let you know before you purchase.
Products & Care
What metals do you use?
Our pieces are crafted in solid 14k and 18k gold — white, yellow, and rose — as well as platinum. We use recycled precious metals wherever possible as part of our commitment to responsible sourcing. Each design page lists the metals available for that style.
How should I care for my jewelry?
Gently clean your pieces at home with warm water, a drop of mild soap, and a soft brush, then pat dry with a lint-free cloth. Remove jewelry before swimming, exercising, or applying lotions and perfume. Store each piece separately to prevent scratches, and bring it to us once a year for a professional polish and inspection.
Are your diamonds ethically sourced?
Absolutely. Every diamond we sell is responsibly sourced and beyond conflict-free, traceable through trusted suppliers who share our commitment to ethical practice. We also offer a beautiful selection of lab-grown diamonds for those who prefer an alternative origin.
Appointments & Custom
How do I book an appointment?
Booking takes just a moment. Choose a WhatsApp chat or a video consultation from anywhere, and a dedicated jewelry specialist will guide you through diamonds, settings, and styling at your own pace. Consultations are always complimentary and never any pressure.
Can you create a custom design?
Creating one-of-a-kind pieces is one of our greatest joys. Share a sketch, an heirloom, or simply an idea, and our designers will bring it to life — refining the details with you through previews before a single gem is set. Most custom commissions are completed within four to six weeks.
Do you offer engraving?
We do — a hidden date, a set of initials, or a few words only you two will know make a piece truly yours. Complimentary engraving is available on most rings and many other styles. Just add your message during your consultation or at checkout.
Still Have Questions?
Our jewelry specialists are here to help with anything we haven't covered. Reach out and we'll get back to you personally.