Help & Support
Frequently Asked Questions
Everything you need to know about ordering, caring for, and loving your SRX Diamonds pieces. Can't find your answer here? Our team is always happy to help.
Orders & Shipping
When will my order arrive?
Ready-to-ship pieces typically arrive within five to seven business days. Made-to-order and custom designs are crafted just for you and usually ship within three to four weeks. You'll receive tracking details by email the moment your order leaves our workshop.
How much does shipping cost?
We offer complimentary insured shipping on every order, in fully discreet packaging for your peace of mind. Expedited and signature-required delivery options are available at checkout for time-sensitive gifts.
Do you ship internationally?
Yes — we deliver to most countries worldwide. International orders ship fully insured, and any applicable duties or taxes are calculated transparently at checkout so there are no surprises on arrival.
Returns & Warranty
What is your return policy?
We want you to love your piece. If it isn't quite right, return any unworn item in its original condition within 30 days for a full refund or exchange. We'll even cover the cost of insured return shipping.
Is my jewelry covered by a warranty?
Every SRX piece is backed by our lifetime warranty against manufacturing defects in materials and craftsmanship. We also offer complimentary prong tightening, cleaning, and inspection so your jewelry stays as brilliant as the day you received it.
Can I resize my ring?
Of course. Your first ring resizing within the first year is on us. Simply reach out to our team and we'll arrange a complimentary, insured round-trip to our workshop. Certain eternity and tension settings can't be resized — we'll always let you know before you purchase.
Products & Care
What metals do you use?
Our pieces are crafted in solid 14k and 18k gold — white, yellow, and rose — as well as platinum. We use recycled precious metals wherever possible as part of our commitment to responsible sourcing. Each design page lists the metals available for that style.
How should I care for my jewelry?
Gently clean your pieces at home with warm water, a drop of mild soap, and a soft brush, then pat dry with a lint-free cloth. Remove jewelry before swimming, exercising, or applying lotions and perfume. Store each piece separately to prevent scratches, and bring it to us once a year for a professional polish and inspection.
Are your diamonds ethically sourced?
Absolutely. Every diamond we sell is responsibly sourced and beyond conflict-free, traceable through trusted suppliers who share our commitment to ethical practice. We also offer a beautiful selection of lab-grown diamonds for those who prefer an alternative origin.
Appointments & Custom
How do I book an appointment?
Booking takes just a moment. Choose a virtual consultation from anywhere or an in-person visit to our showroom, and a dedicated jewelry specialist will guide you through diamonds, settings, and styling at your own pace. Appointments are always complimentary and never any pressure.
Can you create a custom design?
Creating one-of-a-kind pieces is one of our greatest joys. Share a sketch, an heirloom, or simply an idea, and our designers will bring it to life — refining the details with you through previews before a single gem is set. Most custom commissions are completed within four to six weeks.
Do you offer engraving?
We do — a hidden date, a set of initials, or a few words only you two will know make a piece truly yours. Complimentary engraving is available on most rings and many other styles. Just add your message during your consultation or at checkout.
Still Have Questions?
Our jewelry specialists are here to help with anything we haven't covered. Reach out and we'll get back to you personally.